Shipping policy

Shipping Policy

At Hallmark Formulations Pharmaceuticals, we are committed to ensuring that your orders are delivered safely, securely, and on time. Please read our shipping policy carefully to understand how we process and deliver your products.

1. Order Processing

  • All orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods & Timelines

  • We partner with reliable courier and logistics providers to ensure timely delivery.

  • Standard delivery within India typically takes 5-7 business days, depending on your location.

  • Delivery timelines may vary for remote areas or due to unforeseen delays (e.g., strikes, natural calamities, or courier issues).

3. Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed at checkout.

  • Free shipping may be offered on specific products, promotional campaigns, or minimum order values.

4. Tracking Orders

  • Once your order is dispatched, a tracking ID and courier details will be shared with you via email/phone.

  • You can use this information to track your shipment status.

5. Risk of Loss & Damage

  • All shipments are carefully packed and dispatched.

  • The risk of loss or damage to products passes to the customer upon delivery.

  • If you receive a damaged or tampered package, please refuse to accept it and contact us immediately at info@hallmarkformulations.com or 0161-444-4475.

6. International Shipping

  • Currently, we primarily serve customers within India.

  • For international orders, please contact our team in advance to check availability, delivery timelines, and applicable charges.

7. Delays in Delivery

  • While we strive to ensure timely deliveries, delays may occur due to factors beyond our control.

  • Hallmark Formulations Pharmaceuticals will not be held liable for such delays but will assist in resolving issues with logistics partners.

8. Contact Us

For any queries related to shipping, tracking, or delivery, you may contact us at:
📧 info@hallmarkformulations.com
📞 0161-444-4475