Refund policy

Returns & Refunds Policy

At Hallmark Formulations Pharmaceuticals, customer satisfaction is our priority. We ensure the highest quality standards in our products. However, in case of any issues with your order, please review our returns and refunds policy below.

1. Eligibility for Returns

Returns are only accepted for products that are damaged, defective, or incorrectly delivered.
To be eligible for a return, the product must be unused, unopened, and in its original packaging.
Due to safety and hygiene concerns, opened or partially used pharmaceutical products cannot be returned.

2. Return Request Timeline

Customers must raise a return request within 7 working days of receiving the order.
Requests made after this period will not be accepted.

3. How to Initiate a Return

To initiate a return:

Contact us at info@hallmarkformulations.com or call 0161-444-4475.
Provide your order details, invoice number, and a description (or images) of the issue.
Our team will review the request and guide you through the return process.

4. Refund Policy

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days to your original payment method.
Shipping charges, if any, are non-refundable unless the return is due to our error.

5. Refund Process (When Applicable)

If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days

6. Return Process

If your return request is approved, the replacement process will be initiated within 2-3 business days.
Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.

7. Replacement Policy

If you prefer, we may offer a replacement product instead of a refund (subject to stock availability).
Replacement requests will be processed under the same eligibility criteria as returns.